Complaint Officer-Multiple - Agriculture

2023-08-06
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Job Information:
Job Title: Complaint Officer-Multiple
Vacancy No: JACK-FAO-2023-0024
City: Travel to districts
Job Location: Helmand
No of Jobs: 1
Contract Duration: 3 months probation period with extension
Related Office: Agriculture
Post Start and Close Date: 2023-08-06 - 2023-08-14
Employment Type: Full Time
Gender: Male
Job Purpose:
The Complaint Officer is reportable to JACK Project Manager. The Complaint Officer will spend some of his/her time to provinces for supporting the projects. The following items are the main responsibilities of Complaint Officer: Work under the Project Manager Mobilize the community to approach him in case of any complaints Give his address to the community for finding him. Make a proper arrangement for how complainers can reach him Receive complaints on a timely basis Address complaints and report to the project manager Search the most secure ways how to respond to complains Facilitate monitoring and evaluation missions Maintain daily work records for the site office. Receive complaints via Hot Line, Telephone, email, and letter and in person. Register each complaint and properly document
Job Responsibilities:

The Complaint Officer is reportable to JACK Project Manager. The Complaint Officer will spend some of his/her time to provinces for supporting the projects. The following items are the main responsibilities of Complaint Officer:

  • Work under the Project Manager
  • Mobilize the community to approach him in case of any complaints
  • Give his address to the community for finding him.
  • Make a proper arrangement for how complainers can reach him
  • Receive complaints on a timely basis
  • Address complaints and report to the project manager
  • Search the most secure ways how to respond to complains
  • Facilitate monitoring and evaluation missions
  • Maintain daily work records for the site office. 
  • Receive complaints via Hot Line, Telephone, email, and letter and in person.
  • Register each complaint and properly document.
Job Requirements:

Qualifications:

  • Bachelor’s degree in law, finance, business management, or a related field.
  • 3 – 4 years’ proven experience in a compliance officer role.
  • Good knowledge of legal requirements and procedures.
  • Brilliant oral and written communication skills.
  • Highly-analytical with strong attention to detail
  • Proficiency in written and spoken English and fluency in the national languages (Dari / Pashto).

Other Skills:

  • Analytical thinking and ability
  • Strong communication skills
  • Legal and moral integrity
  • Strategic thinking
  • Good command of English
  • Expert knowledge of the company and the relevant market
  • Management experience
Other information:
Just for Afghan Capacity and Knowledge (JACK) is an independent, Non-Governmental, Non-Profit, And Non-Political and Non-Sectarian Organization working in Afghanistan in the areas of Capacity Building Education and Health with an aim at improving livelihoods and alleviating poverty. The organization is re-registered under the Ministry of Economy with registration number, 316 of January 18, 2006. The organization works in Collaboration with other line Ministries, NGOs, INGOs, and donor community. Our donors are USAID, UN, OCHA and Ministries.
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